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Texas Christian University

Lantana Helps Texas Christian University Stay on Track with Latest Technology Roadmap




About Texas Christian University

Situated three miles from downtown Ft. Worth, Texas Christian University’s (TCU) campus is home to almost ten-thousand students and two-thousand facility members. This is a place where students learn how to adapt to whatever the future might bring, develop critical thinking skills and expand their creativity.

With a choice of rigorous academic programs in 131 undergraduate areas of study, 49 master’s level programs and 20 areas of doctoral study, Horned Frogs have opportunities to search for meaning and examine values, yet graduate well prepared for professional accomplishment. TCU’s vision is to educate individuals to think and act as ethical leaders and responsible citizens in the global community.

Horned Frogs live, learn and play 24-7 in a 275-acre setting in a vibrant city. They workout in state-of-the-art recreation facilities, catch big-time NCAA athletic competitions and participate in 200+ organizations, all without leaving the campus.

TCU’s Challenge

Since 2006, much of the campus has been under construction and many buildings have been either renovated or replaced. Twelve new facilities have been added in the past year – many of which are technology-based. To meet the growing communication needs of the sprawling campus, TCU chose Avaya’s Aura® extensible IP communications platform.

We were operating on a fairly old CM load that was no longer supported by Avaya, and our fiber-based method of connectivity and redundancy was being phased out by Avaya. We enlisted Lantana’s help in recommending a solution that fit our university needs … Our main focus was to ensure that we implemented a solution that ensured maintaining our current level of reliability while preserving the security of our network as we transitioned from a point-to-point topology to a network-based routed topology.

Travis Cook
Deputy Chief Technology Officer
TCU

Lantana’s Solution

A key component of the Aura platform is the Communication Manager (CM), which TCU had in place for a number of years. With all of the recent additions and the original system’s legacy fiber-based method of connectivity and redundancy, TCU needed to upgrade to a newer CM system to continue to meet their needs and to take advantage of Avaya’s technology roadmap.

By using Lantana Communications and their technical staff, the multi-phase upgrade for TCU’s Communication manager system was successfully implemented over four weekends with no interruption in university services.

We could not have accomplished this upgrade and topology change without their technical expertise, said Mr. Cook.

The Result

An immediate benefit of the upgrade included an increase in productivity permitting TCU to make an IP phone act like an analog ring down. These types of communications are used between the Amon G. Carter stadium broadcast and operations booths down to the TV trucks.

The solution also allowed TCU expanded vector entries in the contact center operations that greatly simplified communications by not having to jump from one vector to another due to capacity limitations.

When asked about the value of selecting the correct partner to upgrade his Avaya Communications system, Mr. Cook, offered this advice, “Be careful when evaluating partners and choose wisely. We are glad of the choice that we made with Lantana Communications!”

Category: Case Studies
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