Lantana Helps Customers Recast Their Maintenance Contracts

Lantana Helps Customers Recast Their Maintenance Contracts

Over the past year, Lantana Communications has been working to recast our customer’s maintenance contracts from the old SSU model to Avaya’s latest maintenance offering – Support Advantage. While transitioning our customers to the latest offering, we have seen a cost savings of up to 18 percent, everyday business has been simplified and options for maintenance coverage have expanded.

The biggest advantages we’ve seen our customers receive with the recast:

  • Flexible 24/7 model: Offers you immediacy with web ticketing and routing that enables Avaya to quickly identify and resolve remote issues. Stay informed with case status alerts and e-notifications.
  • Support options tailored to your needs: Get the choice of two options – Essential or Preferred – to keep your core hardware and software up and running.
  • Records cleaning (bonus!): ensures you aren’t paying for something you no longer have, as well as checking to ensure your bases are covered.
  • When we help our customers recast their maintenance to Support Advantage, we are helping simplify their business. The support is tailored to their needs, and the coterminous contract makes for easier billing leaving the customer’s accounting team with less of a headache at the end of the day.

    Brandon Timmins
    Maintenance Service Account Manager

    At Lantana Communications, we realize the potential of your communications investment and would like to help you to be sure you are receiving every benefit possible. Contact your account executive today to talk about how Support Advantage might give your company the extra boost it’s been searching for.

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