Top Five Features to Look for With a VoIP System

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Top Five Features to Look for With a VoIP System

June 26th, 2014

Voice over internet protocol (VoIP) converts analog voice into digital data packets to support telecommunications using open, standards-based IP. VoIP systems are mobile and scalable, offering the ability to communicate effectively and reliably over your own data network. Below are the top five features to look for with a VoIP system.

  1. Call Routing and Forwarding: Call routing and forwarding ensure you receive your calls wherever you are. Calls can be forwarded to multiple phone numbers, including a mobile device, office or home phone. Systems can be configured to ring in a certain order of preference or to ring a specified number of times before switching over to a different device.
  2. Voicemail-to-Email Transcription: Another great feature, voicemail-to-email transcription, transcribes your voicemail messages to text and sends them to your email. No need to worry about replaying messages, while furiously looking for pen and paper to jot down names and numbers. You can also file, organize and search all of these voicemail messages along with your regular email.
  3. Auto-Attendants and Automated Call Distribution: Auto-attendants and automated call distribution act as a virtual receptionist service, offering a number tree of options, routing calls to available agents, to directory services or to voicemail options. This is a must in a busy call center environment, especially as many callers often will not wait on the line for more than three rings. The auto attendant keeps calls organized and ensures that callers do not languish on hold for long periods of time.
  4. Audio and Video Conferencing: Audio and video conferencing is becoming more commonplace, especially within cost-conscious organizations faced with employees who are often traveling. And we all understand the value of face-to-face meetings over traditional calls, texts and emails. With VoIP, video is easily added to a voice call, enhancing the face-to-face aspect. With video conferencing and VoIP, an important meeting with colleagues or clients can be done anywhere.
  5. Interactive Voice Recognition (IVR): IVR technology is the auto-attendant’s more accomplished sibling, offering an advanced level of interaction with the caller. It supports directory services, automated directory access and call routing. With IVR systems, callers can request and receive information from the system, making it possible for businesses to extend their service hours. Information is made readily available to the caller, and further reduces the need for live agents, or being bounced from agent to agent in search of answers. IVR has a high degree of accuracy and can route callers to the correct person with faster connections and fewer errors.
2 Comments
  1. Mosip

    VoIP technology to provide for all your business phone service needs with robust features like save money, Affordability and Ease of use.

  2. Alisa Hill@VoIP

    A very informative post about VoIP Phone. For every business owners who are thinking of updating their phone systems, its is a very good post to look after. VoIP phones are very useful for every business.

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