Rich features, low costs mean Avaya IP Office works hard for SMBs

Rich features, low costs mean Avaya IP Office works hard for SMBs
Avaya IP Office

Avaya IP Office

Are you working for your phone system, or is it working for you? Avaya IP Office may change the way think about phone systems. When it comes to purchasing a phone system, small and mid-sized businesses (SMBs) have faced a dilemma. Should they invest in an extremely expensive phone system designed for the enterprise, which also requires high-end IT pros to install and maintain it? This strategy does provide a lot of functionality for team members, but the complexity can also be intimidating and difficult for average employees. On the other hand, businesses can choose a simple, inexpensive phone system. While this saves money, it doesn’t provide the rich, feature-packed experience that team members need to effectively perform their jobs. There is another alternative. With Avaya IP Office, small and mid-sized businesses can access an affordable, scalable phone system that is absolutely loaded with easy-to-use features. Avaya IP Office was built specifically for the needs of small and mid-sized businesses. It offers technical flexibility, giving the option of digital, analog, IP, or any combination of these. The system seamlessly integrates with popular desktop applications to improve a company’s collaboration tools, ultimately increasing productivity and enhancing customer service. So what does Avaya IP Office offer that the competition cannot? For one thing, IP Office fits a wide range of user profiles for your increasingly varied workforce: The power user can control office communications using an IP phone, cell phone or laptop. Users receive all messages – voice, e-mail and fax – in a single inbox, and they are automatically notified of importance messages. Calls ring simultaneously on both mobile and desk phones, and it’s simple to set up conference calls on the fly. The mobile worker can make any mobile phone an extension of the office phone system, including call handling features and speed dials. When customers call, they are dialing the worker’s business numbers – not their personal numbers. The office worker, who works primarily at a desk, can use a single interface to manage conferencing, check the state of co-workers, speed-dial calls and instant message. The teleworker receives the same phone and functionality they would have in the office. They can simply connect their phone to the system via a virtual private network. The receptionist can manage high call volume right from their PC. A list of incoming calls and call status displays are shown on the screen, which also allows for monitoring of all office extensions. In some cases, one receptionist can even provide coverage for multiple offices. The customer service supervisor can monitor and measure interactions and productivity. The customer service agent can easily see information about the number of calls on hold, in progress or lost. If no calls are waiting, the agent can spend more time with the current caller to increase revenue and customer satisfaction. On the technical side, Avaya IP Office offers some money-saving features that also allow for scalability: Low total cost of ownership. When compared with competitive systems, IP office offers total cost of ownership that is nearly 25 percent less, according to a 2010 Tolly Group report. Energy savings. IP Office desk phones deliver up to 60 percent more efficiency. Built-in secure conference bridge. This feature can reduce or eliminate conference calling fees. Easy system management and scalability. One solution can serve up to 1,000 users across 32 sites, with automated role-based applications for mobile, office and teleworker employees. Great resiliency. IP Office offers intelligent failover between sites and a mean time between failures of 68 years. Follow us on Twitter and Check out our Facebook page!
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