Avaya Workforce Optimization Select

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Avaya Workforce Optimization Select
Avaya Workforce Optimization Select Avaya Workforce Optimization Select (AWFOS) delivers flexible, scalable and enterprise-level Workforce Optimization capabilities that enable midmarket contact centers to improve agent performance at every interaction, improving the overall customer experience contact centers deliver at one of the industry’s lowest total cost of ownership profiles.

The Avaya Workforce Optimization Select software suite includes the following applications:
 

  • Voice Recording
  • Quality Management
  • Live Call Monitoring
  • Screen Capture
  • Coach and Learn
  • Scorecards and Reporting
  • Workforce Management (third party integration with Teleopti)

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