Clever communication solutions that improve inbound and outbound customer contact through every possible channel
Since 1994, Zeacom has been developing award-winning Contact Center, Unified Communications and Business Process Automation software solutions. Lantana Communications professionals have experience with assisting businesses in implementing any and all of these products.
Zeacom Communications Center (ZCC) is ideal for organizations, with up to 2,500 desktops, and unified contact centers, with up to 400 agents. ZCC integrates seamlessly with Avaya products as a fully certified DevConnect partner. And as a Microsoft Gold partner, ZCC is fully integrated with Microsoft Messenger, Exchange and MS Office suite, and ensures interoperability with Microsoft Office Communications Server and Microsoft Lync.
Voicemail and unified messaging
Presence and desktop applications
Fully-featured multimedia contact center
Contact center routing and reporting
Call recording and agent evaluation
Microsoft OCS gateway and click-to-dial functionality
Easy integration with databases such as MS Dynamics CRM, Salesforce.com
Business process automation: dynamic IVR, speech recognition, database integration and voice recording