24×7 system monitoring and guaranteed response times.
We take great pride in providing the best business communications solutions for our customers. Our track record shows that we stand behind what we recommend, and we believe in the communications products we sell. Each of our customers is treated and serviced with the utmost respect. Our knowledgeable business communications consultants are responsive from start to finish, and afterwards, to ensure each customer’s needs are fully understood and met. We support the full line of AVAYA communications solutions from the current CM software to the legacy Definity line of products.
Our experienced employees are dedicated to your profitability and productivity in your business communications ground. We can assess your system and create a unique maintenance solution for your business. We proactively manage potential problems, so your business stays up and running, reducing operating expenses.
Maintenance Agreement Coverage
Standard IT Maintenance
- 24×7 System Monitoring
- Choice of Service Level
- On-Site Service
- Semi-Annual Inspections
- Annual Software Upgrades
- Fault Isolation and Resolution
- Guaranteed Response Times
Added Protection Options
- Real-Time and Client Alarm Monitoring
- Business Resumption Backups
- 24×7 Tech Service Access
- Remote Switch Administration Onsite
- Secured Crash Kit
- Managed Service
- Business Consulting
- System Training
- Wiring and Cabling Installation
- Call Management System Backup
- Carrier Bill Analysis
- Major Failure: Two (2) hours for major metropolitan areas or four (4) hours for non-metropolitan areas for service agreement users. No later than 5 p.m. next day.
- Minor Failure: No later than 5 p.m. next day for service agreement users. No later than two (2) business days by 5 p.m. for non-service agreement users.
- IT Services
- IP Telephony and VoIP
- Avaya IP Office for SMEs
- Unified Communications
- Mobility Solutions
- HD Video Conferencing and Telepresence
- Network Infrastructure
- Virtualization Solutions
- Network Security
- Structured Wiring and Network Cabling
- Disaster Recovery and Business Continuity Planning
- Professional Services
- IT Maintenance