Marx|Okubo Talks About Their Experience with Lantana

Marx|Okubo Talks About Their Experience with Lantana

This month, Lantana Communications met with Colorado customer Marx|Okubo to discuss our recent (and still ongoing) installation with them. Here is a peak at what we talked about.

LC: What does your company do?
Marx|Okubo: Marx|Okubo works on behalf of private owners, lenders and equity managers, to bring functional, realistic solutions to the complex issues involving real estate investment.  Our goals are to give you greater conviction in your decisions, mitigate your risk, limit your exposure and ensure there are no surprises down the line.

LC: What is your job title?
Marx|Okubo: I am the AVP/Controller.

LC: What was the initial business challenge that led you to upgrading your communications system?
Marx|Okubo: Our old system was outdated.

LC: What were some of the frustrations with your old system?
Marx|Okubo: They were too old. The displays did not work and the speaker phones did not work, etc. In addition, we were running multiple branded systems amongst our ten offices.

LC: How did you go about choosing a partner and a solution? What was your main focus?
Marx|Okubo: In looking for a partner, we got off to a bad start with some other providers. Then our CPA firm suggested Lantana Communications. It has led to a very positive business relationship. Our allegiance was with Avaya as far as the product went, but we desperately needed a technology refresh to Centralize VM and offer 4 digit dial networking between offices.

LC: Did the new solution help with any of your pain points? Was the Lantana team beneficial in helping your company solve the problem?
Marx|Okubo: Absolutely. We have new phones, enhancements with the addition of our MPS; in the end, all of our ten offices will have the same phone system. So far we have installed New Haven CT, White Plains NY and Seattle WA. The Lantana team has been informative, timely and given us great customer service.

LC: What would you say to a company like yours going through similar issues?
Marx|Okubo: Lantana Communications has been a great business partner for Marx Okubo. What’s been installed has turned out to be very successful so far!/

Check back next month for another Lantana Success Story!

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