Texas DIR Contract DIR-TSO-3991
Lantana Communications services awarded are as follows:
Management Services is the management of customer-owned equipment or vendor provided equipment in support of the following technology services:
- Management of call processing architecture
- Call Center or Contact Center Services
- IVR/Auto-Attendant
- Phone Systems Management (PBX, key system, etc.) or Integration
- Management of Voice and/or Data Networks
- Network Optimization
The following services can be included to provide a total managed service solution:
- Hosted Solutions are offered to customers on a subscription basis and include the IT infrastructure (hardware and software) and support services necessary to deliver the solution. Hosted services include technology services listed here:
- Call Center or Contact Center Services
- IVR/Auto-Attendant
- Requirements Development
- Integration Services
- SLA’s and Performance Metrics
- Reporting
- Asset Management
- Project management
- Operations
- Support Services
- Move, Add, Changes (MACs)
- Solution Design
- Solution Software and Licenses
- Network Readiness Assessment and Optimization
- Transition and Termination Services
- Break/Fix and Maintenance
- Help/Support Desk Services
- Training
For product and pricing information, contact Michael Bradford at (817) 606-3327 or mbradford@lantanacom.com
The steps for ordering are:
- Using Appendix C DIR Sample SOW, Customer drafts scope and requirements based on end-user needs
- Submit the draft SOW to one or more Managed Services Telecom Vendors
- Negotiate with vendor on the specifics of the SOW
- Vendor submits the draft SOW to DIR for approval (these contracts are not subject to SB20 Rules, but )
- DIR approves, Vendor and Customer sign agreement, and work begins